Filipino Brand of Service Excellence Training

Metro Lemery Medical Center Elevates Patient Care with Filipino Brand of Service Excellence Training

Metro Lemery Medical Center prioritizes not just patient well-being, but also an exceptional patient experience. In line with this commitment, the hospital recently partnered with the Department of Tourism (DOT) to conduct the Filipino Brand of Service Excellence (FBSE) Training for its frontliners on June 10, 2024.

This innovative program equips staff with the skills to deliver top-notch care rooted in warmth, empathy, and the inherent hospitality Filipinos are known for. Through the FBSE program, Metro Lemery Medical Center's frontliners gain valuable insights on:
The 7 Ms of Filipino Service: Understanding the core values of Maka-Diyos (creative), Makatao (people-oriented), Makakalikasan (environmentally conscious), Makabansa (nationalistic), Masayahin (cheerful), May Bayanihan (helpful), and May Pag-asa (hopeful) empowers staff to provide service that is both professional and genuinely Filipino.

Enhanced Communication Skills: The training hones effective communication techniques, ensuring clear and courteous interactions with patients and their families during every touchpoint.

Mabuhay and Salamat po Gestures: By understanding Filipino cultural cues, frontliners can build stronger rapport and create a more welcoming atmosphere for patients.

This initiative underscores Metro Lemery Medical Center's dedication to excellence. By embracing the FBSE program,the hospital fosters a culture of care that goes beyond medical expertise. Patients can expect to be treated with not only clinical competence, but also with the warmth, respect, and genuine hospitality that defines Filipino service.

Experience the Filipino Brand of Service Excellence at Metro Lemery Medical Center. Choose healthcare with a caring touch.

Sa Metro Lemery, pasyente, ikaw ang bida.

Mabuhay! Love the Philippines! ??